Shipping & Delivery
Shipping & Delivery Policy
At Hairknows, we know your hair isn’t just a product — it’s part of your everyday confidence. That’s why we work hard to make sure your order is processed quickly, shipped safely, and delivered smoothly.
Shipping Overview
Delivery Time = Processing Time + Shipping Time
All Hairknows orders go through a quality inspection and packaging process before shipment.
Depending on the wig type, customization, and inventory availability, processing times may vary.
Processing Time
Ready-to-Ship Wigs
Processing Time: 3–6 Business Days
Includes most:
Straight wigs
Body wave wigs
Glueless wigs
Standard cap size wigs
Best sellers in stock
Customized & Colored Wigs
Processing Time: 5–10 Business Days
Includes:
Customized cap sizes
Colored wigs
Highlight wigs
High-density wigs
Pre-styled or made-to-order wigs
Please note:
Business days exclude weekends and holidays.
Processing times may increase during major sales or holiday seasons.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Shipping Time
United States
Express Shipping: 4–8 Business Days
Canada & Europe
Estimated Delivery: 4–9 Business Days
Africa, Caribbean & Other International Regions
Estimated Delivery: 5–10 Business Days
Shipping times are estimates only and are not guaranteed.
Unexpected carrier delays caused by:
Weather
Customs clearance
Flight delays
Peak seasons
Local delivery disruptions
May affect final delivery time.
Free Shipping
Hairknows proudly offers:
✅ Free Worldwide Shipping on Orders Over $99
For orders under $99, a shipping fee will be calculated at checkout depending on destination and shipping method.
Pre-Orders & Custom Orders
Some wigs may be marked as:
Pre-Order
Custom Made
Limited Edition
These items may require additional preparation time before shipment.
Estimated processing times are displayed on the product page whenever possible.
Order Tracking
Once your package ships, you will receive:
A shipping confirmation email
Tracking number
Carrier information
Please allow 24–48 hours for tracking updates to appear after shipment.
Shipping Carriers
We may use trusted shipping partners including:
DHL
FedEx
UPS
USPS
YunExpress
The shipping carrier is selected based on:
Delivery location
Shipping speed
Package weight
Customs efficiency
Important Shipping Notes
1. PO Boxes Are Not Accepted
Please do not use a PO Box address.
Most express carriers require a physical delivery address and signature confirmation.
2. Signature May Be Required
For security purposes, some orders may require:
Adult signature confirmation
Delivery verification
Please ensure someone is available to receive the package.
Hairknows is not responsible for lost or stolen packages after confirmed delivery.
3. Address Accuracy
Customers are responsible for providing correct shipping information.
If an incorrect address causes:
Delivery failure
Return shipment
Re-shipping fees
Additional shipping charges may apply.
Please contact us immediately if you notice an address error after placing your order.
Customs Duties & Taxes
International orders may be subject to:
Import taxes
Customs duties
VAT fees
These charges are determined by your country’s customs authority and are the customer’s responsibility.
Hairknows does not control or pre-collect customs fees unless specifically stated during checkout.
Delayed, Lost, or Returned Packages
While we work closely with our carriers, Hairknows cannot guarantee shipping times once a package leaves our warehouse.
We are not responsible for delays caused by:
Customs inspections
Carrier disruptions
Severe weather
Incorrect addresses
Failed delivery attempts
If a package is returned due to:
Refused delivery
Unpaid customs fees
Incorrect shipping information
The customer may be responsible for return and re-shipping costs.
Helpful Delivery Tips
To ensure smooth delivery:
Use a valid residential or business address
Double-check apartment/unit numbers
Keep your phone number available for carrier contact
Monitor tracking updates regularly
Arrange someone to sign for the package if needed
Holiday Shipping Notice
During holidays, promotional events, and peak shopping seasons, shipping carriers may experience delays.
We recommend ordering early for:
Birthdays
Vacations
Special events
Holidays
Install appointments
Contact Us
If you have any questions about shipping or delivery, our support team is happy to help.
Hairknows Customer Support
Email: service@hairknows.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Thank you for choosing Hairknows — premium human hair wigs made for beauty, confidence, and everyday glam.