Return & Exchange Policy
Return & Exchange Policy
At Hairknows, your satisfaction is very important to us. We are committed to providing premium-quality human hair wigs and a positive shopping experience for every customer.
Because our products are personal-use beauty items, please carefully review our Return & Exchange Policy before placing your order.
Return Eligibility
We gladly accept returns on eligible items within:
✅ 30 Days of Delivery
To qualify for a return or exchange, items must be:
Unworn
Unwashed
Uncut
Uncolored
Unaltered
Free of odor, makeup, glue, spray, or styling products
In original condition and packaging
With lace uncut and intact
All returns are subject to inspection upon arrival.
Non-Returnable Items
For hygiene and customization reasons, the following items are non-returnable and non-exchangeable:
Customized Orders
Including:
Custom cap sizes
Colored wigs
Highlight wigs
Bleached knots customization
Pre-plucked customizations
Special density requests
Trimmed or styled wigs
Final Sale Items
Products marked:
Final Sale
Clearance
Flash Sale
Gift items
Accessories
Used Products
Any item showing signs of:
Wear
Washing
Styling
Lace cutting
Product application
Odor or damage
Cannot be returned.
How to Start a Return
To request a return or exchange, please contact us first before sending any package back.
Email: service@hairknows.com
Please include:
Order number
Product name
Reason for return
Photos or videos (if item is damaged or incorrect)
Our support team will review your request and provide return instructions if approved.
⚠️ Returns sent without authorization may not be accepted.
Exchange Policy
We offer exchanges for:
Incorrect items received
Manufacturing defects
Eligible size or style changes
Exchange requests must be submitted within:
✅ 7 Days of Delivery
Exchanged items must meet all return eligibility requirements.
Customers may be responsible for additional shipping costs for voluntary exchanges.
Damaged, Incorrect, or Defective Items
If you receive:
A damaged item
Wrong product
Manufacturing defect
Please contact us within:
✅ 48 Hours of Delivery
Include clear photos/videos of:
The product
Packaging
Shipping label
Issue details
Once verified, Hairknows will provide:
Replacement
Exchange
Partial refund
Store credit
Depending on the situation.
Return Shipping Fees
Customer Responsibility
Customers are responsible for return shipping costs unless:
The wrong item was shipped
The product is defective
The issue was caused by Hairknows
Original shipping fees are non-refundable.
We strongly recommend using:
Trackable shipping
Insurance coverage
Hairknows is not responsible for lost return packages.
Refund Process
Once your return is received and inspected:
Approved refunds are processed within 3–7 business days
Refunds are issued to the original payment method
Processing times may vary depending on your bank or payment provider
You will receive an email confirmation once your refund has been completed.
Partial Refunds
In some situations, only partial refunds may be granted for:
Minor signs of handling
Missing packaging
Non-original condition
Refused shipments
Returned packages with damage not caused by Hairknows
Order Cancellation Policy
Before Shipment
Orders may be canceled within:
✅ 24 Hours of Purchase
For a full refund.
After Processing Begins
Once production or customization has started:
Cancellation fees may apply
Partial refunds may be issued
After Shipment
Orders cannot be canceled once shipped.
Customers may request a return after delivery if eligible.
Refused or Undeliverable Packages
If a package is:
Refused by the customer
Returned due to incorrect address
Undeliverable
Unclaimed
The customer may be responsible for:
Return shipping fees
Customs charges
Re-shipping costs
Shipping fees are non-refundable.
Important Hygiene Notice
For health and hygiene reasons, we encourage customers to inspect wigs carefully before:
Cutting lace
Wearing outdoors
Applying products
Styling or altering the hair
Once the wig has been used, returns cannot be accepted.
Return Address
Please do not return items to the sender address on the package.
Our support team will provide the correct authorized return address after approval.
Contact Us
If you have any questions about returns or exchanges, please contact our support team.
Hairknows Customer Support
Email: service@hairknows.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Thank you for shopping with Hairknows. We appreciate your trust and support.