Hairknows Shopping FAQ
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Shipping & Delivery Policy
At Hairknows, we know your hair isn’t just a product — it’s part of your everyday confidence. That’s why we work hard to make sure your order is processed quickly, shipped safely, and delivered smoothly.
Shipping Overview
Delivery Time = Processing Time + Shipping Time
All Hairknows orders go through a quality inspection and packaging process before shipment.
Depending on the wig type, customization, and inventory availability, processing times may vary.
Processing Time
Ready-to-Ship Wigs
Processing Time: 3–6 Business Days
Includes most:
- Straight wigs
- Body wave wigs
- Glueless wigs
- Standard cap size wigs
- Best sellers in stock
Customized & Colored Wigs
Processing Time: 5–10 Business Days
Includes:
- Customized cap sizes
- Colored wigs
- Highlight wigs
- High-density wigs
- Pre-styled or made-to-order wigs
Please note:
- Business days exclude weekends and holidays.
- Processing times may increase during major sales or holiday seasons.
- Once your order ships, you will receive a shipping confirmation email with tracking information.
Shipping Time
United States
Express Shipping: 4–8 Business Days
Canada & Europe
Estimated Delivery: 4–9 Business Days
Africa, Caribbean & Other International Regions
Estimated Delivery: 5–10 Business Days
Shipping times are estimates only and are not guaranteed.
Unexpected carrier delays caused by:
- Weather
- Customs clearance
- Flight delays
- Peak seasons
- Local delivery disruptions
May affect final delivery time.
Free Shipping
Hairknows proudly offers:
✅ Free Worldwide Shipping on Orders Over $99
For orders under $99, a shipping fee will be calculated at checkout depending on destination and shipping method.
Pre-Orders & Custom Orders
Some wigs may be marked as:
- Pre-Order
- Custom Made
- Limited Edition
These items may require additional preparation time before shipment.
Estimated processing times are displayed on the product page whenever possible.
If you need your hair by a specific date, please contact us before placing your order:
service@Hairknows.comOrder Tracking
Once your package ships, you will receive:
- A shipping confirmation email
- Tracking number
- Carrier information
Please allow 24–48 hours for tracking updates to appear after shipment.
Shipping Carriers
We may use trusted shipping partners including:
- DHL
- FedEx
- UPS
- USPS
- YunExpress
The shipping carrier is selected based on:
- Delivery location
- Shipping speed
- Package weight
- Customs efficiency
Important Shipping Notes
1. PO Boxes Are Not Accepted
Please do not use a PO Box address.
Most express carriers require a physical delivery address and signature confirmation.
2. Signature May Be Required
For security purposes, some orders may require:
- Adult signature confirmation
- Delivery verification
Please ensure someone is available to receive the package.
Hairknows is not responsible for lost or stolen packages after confirmed delivery.
3. Address Accuracy
Customers are responsible for providing correct shipping information.
If an incorrect address causes:
- Delivery failure
- Return shipment
- Re-shipping fees
Additional shipping charges may apply.
Please contact us immediately if you notice an address error after placing your order.
Customs Duties & Taxes
International orders may be subject to:
- Import taxes
- Customs duties
- VAT fees
These charges are determined by your country’s customs authority and are the customer’s responsibility.
Hairknows does not control or pre-collect customs fees unless specifically stated during checkout.
Delayed, Lost, or Returned Packages
While we work closely with our carriers, Hairknows cannot guarantee shipping times once a package leaves our warehouse.
We are not responsible for delays caused by:
- Customs inspections
- Carrier disruptions
- Severe weather
- Incorrect addresses
- Failed delivery attempts
If a package is returned due to:
- Refused delivery
- Unpaid customs fees
- Incorrect shipping information
The customer may be responsible for return and re-shipping costs.
Helpful Delivery Tips
To ensure smooth delivery:
- Use a valid residential or business address
- Double-check apartment/unit numbers
- Keep your phone number available for carrier contact
- Monitor tracking updates regularly
- Arrange someone to sign for the package if needed
Holiday Shipping Notice
During holidays, promotional events, and peak shopping seasons, shipping carriers may experience delays.
We recommend ordering early for:
- Birthdays
- Vacations
- Special events
- Holidays
- Install appointments
Contact Us
If you have any questions about shipping or delivery, our support team is happy to help.
Hairknows Customer Support
Email: 317938207@qq.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)Thank you for choosing Hairknows — premium human hair wigs made for beauty, confidence, and everyday glam.